Licensing Aide

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Job description

Education and Experience Required:

High School diploma

Past office experience required

Knowledge, Skills, and Abilities

Strong oral and written communication skills; the ability to maintain confidently of records and information

Ability to properly manage and maintain physical and electronic records

Ability to operate office equipment, computer software and hardware

Ability to take initiative in identifying problems and working creatively to solve them

Thorough working knowledge of office administrative practices and computer database systems

Ability to work independently on difficult or relatively complex tasks

Ability to interact professionally and courteously with the public and licensees

Ability to effectively communicate and maintain effective relationships with associates or with the public

Experience using computer software such as Outlook, Excel, Word, etc.

Employment in a clerical or paraprofessional position involving the exercise of independent judgement in the review and preparation of documents and the processing of various transactions.

Job Responsibilities

To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies.

To be responsible for reviewing and processing applications for licensure in health-related professions, occupations.

To create and maintain investigatory case files, documents and related confidential and case- sensitive duties in an assigned area of responsibility.

To be responsible for the maintenance of licensure and other related records in both manual and computerized file systems.

To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment.

To relieve a supervisor of administrative details and other routine matters.

To interact with the public on an ongoing basis.

To be responsible on a regular basis for the preparation of licenses and other sensitive documents requiring auditing control.

To receive and process applicable fees and documents pertaining to licensure transactions.

To effectively and efficiently respond to mail, telephone and personal inquiries from consumers, governmental agencies and interested parties requesting information concerning entities regulated by the department, and to provide courteous and efficient customer service over the phone, by email and in person.

To explain applicable regulatory laws and agency regulations to applicants, licensees, consumers and other interested parties.

To assist in the scheduling and administration of professional licensure qualifying examinations to include proctoring candidates undergoing written or practical examinations.

To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc.

To review and verify documentation, including for interstate certification under reciprocal licensing agreements.

To participate in the preparation of rules and regulations, applications and other forms by the transcription of notes and draft documents provided by superiors.

To process purchase orders, requisitions and related documents and to maintain appropriate records.

As directed, to assist in the orientation and training of employees.

To do related work as required.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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