Intergration - Senior Dispatcher

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Job description

Overview:

Overview:

We proud to be America's Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry. Come join our team and start moving your career forward!

Role:

The Senior Dispatcher role will be responsible for working with the Integration team to develop, coordinate, and present a training plan for Dispatchers for new Company acquisitions. The Senior Dispatcher will be responsible for traveling to newly acquired locations and providing hands-on training for Dispatchers. In addition, this role will provide ongoing training, as needed, for any assigned office locations that have onboarded a new Dispatcher and need training support. This role will coordinate and provide necessary training for all assigned newly acquired personnel. The Senior Dispatcher will work with Management and the Integration team members to facilitate dispatcher training during acquisitions in a thorough and efficient manner. The ideal candidate will have proven success in their role as a Dispatcher. This role will require project planning and organization skills. The ideal candidate should be high-energy, a strategic thinker, and an effective communicator. When not in active Integration period or training with newly onboarded Dispatchers, the Senior Dispatcher will report to local assigned office to provide additional Dispatcher support. During this time, under the general guidance from the Regional Service Manager (RSM), the Senior Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the company's policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers

Benefits:

Excellent Health Insurance options including a FREE employee only option

Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options

FREE life insurance equal to your annualized pay rate

401k with a 50% match up to the first 6% of your contributions

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Min Compensation:
USD $50,000.00/Yr.

Max Compensation:
USD $55,000.00/Yr.

Responsibilities:

Responsibilities:

Travel to assigned locations and train newly acquired Dispatchers on Company
processes, policies, and procedures

Develop training plan for assigned Dispatcher(s)

Ensure training goals are met prior to end of scheduled training plan

Work closely with Integration team to develop onboarding plan for newly acquired
locations

Keep Integration team updated on Dispatcher training and acclimation to Company
procedures by providing daily and/or weekly updates

Serve as lead Dispatcher and provide on-site support to local and/or assigned regional
office/operations when not working on active Integration

Perform quality assurance inspections, as requested

Deliver high level of customer service on a consistent basis

Communicate the required information to the field and management, per company policy

Support field personnel and management on customer and company requirements as
well as making sure tasks and calls are completed in an expeditious manner

Treat all customers and employees with respect

Qualifications:

Qualifications:

Proven success in commercial HVAC Dispatcher role

Level-headed personality with a drive for success and the ability to focus on desired
results

Proven ability to develop and lead others through active coaching, providing actionable
feedback, and demonstrating hands-on leadership experience

Strong customer service skills (Internal and External Customers)

Ability to remain positive, proactive, and flexible

Must have the ability to embrace change and adapt to changing circumstances

Extremely high level of urgency to resolve problems

Strong organizational skills with ability to manage multiple tasks, prioritize, and meet
deadlines

High level of calendar/scheduling management skills

High level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and
SM-Plus

Excellent written and verbal communication skills

Ability to act with discretion, tact, and professionalism in all situations

Ability to focus on desired results

Ability to adapt to fast-paced environment and deadlines

Strong attention to detail

Excellent interpersonal and communication skills, both written and verbally

Works well in a team environment as well as independently

Must demonstrate organization and prioritization skills to manage time

Organized, detailed and self-motivated

Other duties, as assigned

Physical requirements:

Must be continuously willing and able to travel up to 50% of time, or as needed.

Must continuously be willing and able to work out of assigned office location

Continuously able to work in office environment

Continuously able to operate a computer and other office productivity machinery, such
as a copy machine, telephone, and computer printer

Continuously able to sit at a computer for up to 8 hours

Able to alternate between sitting and standing, as needed throughout the day

Occasionally able to lift up to 15 lbs.

Continuously requires vision, hearing, twisting, and talking

Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling,
bending, and crouching

Rarely requires climbing

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