Executive Director - Senior Living

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Job description

Find your new career with a team of HEROES, who are ordinary people doing extraordinary things for seniors. We are dedicated to giving back and supporting our team members, local community, and others worldwide. Come see why Brightwater is certified as a Great Place to Work! Now accepting applications for an Executive Director. Seeking a leader that possesses the natural desire to make a difference in the lives of others each day. Must have strong background in the industry with a proven track record. Sales/Marketing and hospitality experience a plus. If you are a self-motivated, results-driven, experienced professional with exceptional skills, we want to talk to you! 3+ years' experience in senior living/senior care/hospitality management preferred.

POSITION SUMMARY: Leads and directs the community to create and maintain a vibrant and engaging living environment for Senior Living Communities residents and a great place to work for Team Members. Sets a leadership example for others to follow and oversees day to day business operations to ensure exceptional quality and service, sustained resident satisfaction and Team Member engagement, operational efficiency, and strong financial result.

ESSENTIAL FUNCTIONS:

• Attracts, retains, coaches, motivates and leads a high performance management team who collectively directs day to day operations of the community; holds the team accountable for meeting performance objectives.

• Develops and monitors the community's annual operating budget and business plan; leads the Executive Team in the execution of both, ensuring achievement of financial targets, quality standards, resident satisfaction and Team Member engagement.

• Serves as the Chief Sales Officer for the community; leads and directs activities of the sales team to ensure effective lead management, execution of the marketing plan and achievement of occupancy goals.

• Partners with Directors to ensure that service delivery in each department is consistent with Senior Living Communities standards and applicable regulations.

• Establishes and maintains effective communication strategies throughout the community, ensuring timely and effective sharing of information and a culture of openness.

• Leads and participates in the planning and execution of effective orientation for new Team Members and ongoing learning and development of Team Members through in-services and other training programs.

• Participates in family and resident communications to ensure strong relationships and open exchange of information; holds staff accountable for proactive, positive communications with residents and their families.

• Establishes and implements safety protocols in the community; sets a strong example and holds Team Members accountable for practicing a culture of safety.

• Continuously monitors the building, grounds, and surrounding areas to ensure that the community is a safe, clean and attractive living environment for Senior Living Communities residents and presents an exceptional impression for guests.

• Supervisory responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; evaluating performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

• Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.

• Stays abreast of trends and best practices throughout the senior living industry and of current events and conditions in the local market; keeps management appropriately informed.

• Oversees the effective operation of healthcare, where applicable.

• Ensures compliance with Federal, State, and local regulations and Senior Living Communities' mission policies, procedures and standards.

• Effectively administers and participates in Senior Living Communities' "Manager on Duty" program.

• Participates in and attends all in-service training and education programs as scheduled.

• Other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.

• Communication - Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.

• Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.

• Flexibility - The ability to adapt to changing conditions on the fly. The ability to navigate obstacles with ease, aplomb and professionalism.

• Interpersonal Skills - Focuses on solving conflict, not blaming; listens to other without interrupting; keeps emotions under control; remains open to ideas and tries new things

• Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.

• Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds the Company's Guiding Principles:

o People First, Always

o We Exist to Serve our Members

o We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.

• An individual in this position will be required to lift or carry weight up to 25 lbs.

• May be exposed to minimal to moderate noise.

• May be required to work extended periods of time at a computer terminal.

• May encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL: Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in business, geriatrics, health care, hospitality or a related field

• A minimum of five years' experience in a senior living, hospitality, health care or related setting; or equivalent combination of experience and education.

• Minimum of five years' leadership experience in senior living and/or a multidisciplinary team environment; operations experience in a senior living, hospitality, or residential care environment strongly preferred.

• In communities with healthcare/skilled nursing, Nursing Home Administrator license strongly preferred.

• Maintain state licensing requirements, where applicable.

• Compliance with state licensing requirements (where applicable).

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.

• Demonstrated ability to lead people and get results through others.

• Ability to analyze and synthesize data from a variety of sources and to apply reason, logic, and advanced problem solving skills to resolve complex issues.

• Excellent written communication skills including proper grammar and professional writing.

• Ability to work in a fast paced environment and to prioritize, organize and manage multiple priorities.

• Proficient in Microsoft Office suite and the ability to quickly master new software applications.

• Strong customer orientation to older adults.

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