Field Service Desktop Support

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Job description

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Our client is currently seeking a qualified Desktop Support Technician to join their team onsite at Austin, TX. This candidate must be able to travel to Waco, TX.

Duties and Responsibilities:

Coordinating with facility shipping and receiving for delivery of training equipment to designated space

Deskside hardware and software support (DSS) service

Update of ITSM tool and asset management system of record where applicable

Unboxing and setup of training room equipment to include PCs, peripherals, cable management

Imaging of training room equipment and end user PCs

Assignment of static IP addresses for network printers per client direction

Operational testing and support of training room equipment and site user needs

Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable

Physical IMACD (Installs, Moves, Add, Changes, and Deletions)

Hardware refresh of aging hardware with the new device based on the end user profile

Smart hands support of additional equipment as required under the direction of the client

Skills and Qualifications:

Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks

Experience imaging PCs

Experience working with incident management tools and software packages

Knowledge and experience working with MS Office Suite and other relevant software programs

Problem solving and analytical skills

Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion

Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation

Verbal communication that is polished and professional and easy to understand over the phone when needed

Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation

Must demonstrate active listening skills that can collect accurate and detailed information

Ability to understand the technical implications of business decisions and requests

Ability to defuse tense situations and focus on the issue at hand

Ability to translate technical language into user-friendly information

Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders

Capability to learn and support new applications

Must have valid DL and clean MVR and own transportation

Must have the ability to travel to other locations as needed

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Vacation, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. Supports Equal Employment Opportunity , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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