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Part Time Dispatcher - Austin

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Abacus Plumbing, Air Conditioning and Electrical

2024-11-05 04:38:20

Job location Austin, Texas, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

Overview:
ABACUS Austin is currently seeking a Part Time Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

Qualifications:
Do I have What it Takes?

High School Diploma or GED preferred

Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus

Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Responsibilities:
What Will I Do?

Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location

Receive and record completed work orders from the field technicians

Contact customers to confirm next-day appointments

Communicate with field personnel via Outlook

Handle paperwork for assigned departments and technicians

Maintain accurate technician database

Coordinate parts scheduling

Coordinate warranty installations with other divisions.

Answer general questions regarding rebates, system operations, warranties, etc. from customers

Primary call taker for the Austin dispatch que

Back up dispatcher for all three trades

Inform a friend!

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