Customer Compliance Analyst

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Job description

The Customer Compliance Analyst is responsible for ensuring that the organization adheres to all relevant regulatory requirements and internal policies when dealing with customers. This role involves answering vendor inquiries regarding customer compliance, conducting compliance reviews, and providing support to ensure that all customer interactions and transactions meet legal and regulatory standards.

Key Responsibilities:

Compliance Verification and Review:

Review and verify customer documentation to ensure compliance with regulatory standards.

Conduct regular compliance audits of customer interactions and transactions.

Ensure customer data and activities comply with internal policies and external regulations.

Vendor Interaction and Support:

Answer inquiries from vendors regarding customer compliance and due diligence.

Provide necessary documentation and information to vendors to facilitate compliance.

Act as a liaison between the organization and vendors to address compliance-related questions and issues.

Risk Assessment and Management:

Identify potential compliance risks associated with customer transactions and relationships.

Develop and implement risk mitigation strategies.

Monitor customer activities for any suspicious or non-compliant behavior.

Regulatory Adherence:

Stay updated with changes in regulatory requirements affecting customer compliance.

Ensure the organization's compliance practices align with current laws and regulations.

Assist in preparing for regulatory audits and inspections.

Reporting and Documentation:

Maintain detailed and accurate records of all compliance activities and findings.

Prepare compliance reports for senior management and regulatory bodies.

Document and report any compliance violations or issues.

Requirements

Bachelor's degree in Law, Business Administration, Finance, or a related field.

3-5 years of experience in compliance, risk management, or a similar role, preferably within the financial services industry.

Strong knowledge of regulatory requirements and compliance standards.

Excellent analytical and problem-solving skills.

Effective communication and interpersonal skills.

Attention to detail and ability to handle confidential information.

Certification in compliance (e.g., Certified Compliance & Ethics Professional (CCEP), Certified Regulatory Compliance Manager (CRCM is a plus.

Working Conditions:

Office environment.

Occasional travel may be required.

May involve handling sensitive and confidential information.

Benefits

Health, dental, vision, life, and short/long-term disability insurance

Paid vacation, holidays, and sick leave

Competitive compensation and opportunities for advancement

Retirement plan with employer contribution match

Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

One of San Antonio's "Best Places to Work" for nine consecutive years

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