Dispatcher - CDJR Duncanville TX

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Job description

Overview:
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO and AZ with over 50+ locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse is currently seeking an Automotive Dispatcher to join our team.

Responsibilities:
Role Overview:

We are seeking an organized and efficient Automotive Service Dispatcher to implement and maintain an effective dispatch system within our service department. The ideal candidate will ensure maximum productivity by scheduling shop work according to dealership policies and technician skill levels. You will prioritize and manage comebacks, maintain repair order documentation, and facilitate seamless communication with customers and team members.

Responsibilities:

Implement and maintain an effective dispatch system to ensure optimal workflow in the service department.

Ensure that all repairs are assigned to technicians in an equal and fair manner.

Provides technical support for technicians when necessary.

Review hard copies of repair orders submitted by technicians to ensure the assigned work is completed properly. Open and close repair orders efficiently, ensuring proper tracking and documentation.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.

Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

Coordinate parts requirements with the parts department; promptly contact special-order parts customers to schedule appointments upon receipt.

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.

Maintains a safe work environment.

Qualifications:
Requirements:

Previous experience in automotive dispatching, logistics, or a related field preferred.

Basic understanding of automotive repair processes and terminology

Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.

Strong organizational and multitasking abilities to manage multiple tasks effectively.

Excellent problem-solving skills and strong attention to detail.

Excellent verbal and written communication skills for interaction with customers and team members.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Weekly Pay

401K with company match

Competitive Health Benefits including Medical, Dental, Vision

Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability

Employee Assistance Program

Quarterly Wellness Program

Vacation Pay

Six Paid Holidays each calendar year

Fantastic Employee Purchase Program - Discounts on vehicles, parts & service

Employee Referral Program - Get rewarded for working with friends.

Become involved in our community with Ed Morse Cares

Unlimited career potential - opportunities in multiple states with over 30+ brands

Ongoing Education - receive manufacturer and product knowledge training.

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