Hospital Director of Operations, Veterinary Medicine

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Job description

Are you looking to be a part of something bigger than yourself? Are you a seasoned Vet Med leader who is enthusiastic about people, culture, and community? Look no further, Gulf Coast Veterinary Specialists is looking for a Hospital Director to join our team!

We are considering energetic and passionate applicants for a hands-on Hospital Director to help continue to drive profitable future growth, organizational development, and high performing teams.

The ideal candidate has Vet Med experience and is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.

The Director will report to the Ethos Veterinary Health (Ethos) Specialty+ER Divisional Group Leader along with partnering with the local leadership team.

Gulf Coast Veterinary Specialists (GCVS) was founded in 1988 and is currently one of the largest veterinary hospitals in the country. Today, GCVS is an internationally respected veterinary specialty and emergency hospital that continues to grow and set new standards. Our mission is simple: We provide specialized care, in partnership with the veterinary community, to help families with pets. We use our extensive experience and expertise in all major veterinary specialties to provide the highest quality, most comprehensive specialized care for companion animals, while working to advance veterinary technology through education and innovation.

The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Essential job functions:

• Responsible for managing the operations and financial health of the hospital.
• Interfaces and collaborates with Support Services departments as needed to ensure that the hospital goals are met.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations with HR guidance.
• Organize and conduct staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Oversee billing, calculations of any discounts, and other special accounts.
• Monitor purchasing so the practice operates within budget.
• Monitor the staff scheduling so that the practice operates within budget.
• Monitor and approve all expenditures within Ethos guidelines.
• Ensure that the OSHA and Safety program and procedures are monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenue and profit.
• Meet regularly with veterinarians to review financial performance.
  Review accounts receivable to confirm proper and timely processing.
• Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that Ethos policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed.

Essential skills:

• Expertise in financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service-oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.

Education:

• College degree preferred; advanced degree ideal.
• Minimum of 5 years of experience, ideally in a Vet Med operations leadership role. Also open to others who have leadership experience in a medical care facility with operations management responsibilities including profit and loss.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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