Network Operations Lead

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Job description

Job Description

We are seeking an innovative, analytically driven, Network Operations Lead to plan, coordinate, and direct all daily operational activities for Cornerstone Building Brands. The role will provide direction and solutions that enhance mission-critical operations. This role requires a highly driven, self-managed individual who proactively seeks solutions to problems and provides direction which enhances mission-critical operations for the Technology Infrastructure department. The candidate must possess significant experience managing resources remotely, collaborating with third parties to maintain operational stability, and driving automation to streamline operational tasks. Operational excellence and continuous improvement are at the heart of this position.

DUTIES AND RESPONSIBLITIES:

Operational Leadership:

Plan, coordinate, and direct daily operational activities for the Technology Infrastructure department

Act as an escalation point for all critical issues and provide comprehensive and timely reporting to stakeholders

Oversee incident management processes to ensure timely resolution, prioritize work, and remove roadblocks to meet and exceed SLAs

Change management champion to ensure all production activities have approved changes with thorough documentation (resources, implementation and back out plans, Go/No Go decision criteria etc.)

Ensure proactive monitoring and support of all network solutions to minimize downtime and disruptions

Problem-Solving and Proactive Management:

Drive technology adoption across the organization for all technology and business-related programs

Identify challenges, provide solutions, and implement measures to enhance operational efficiencyDrive and report capacity planning and forecasting for all network solutions

Ownership of all network licensing and hardware support management

Develop and maintain operational dashboards and management tools to monitor network performance and identify areas for improvement

Resource Management:

Effectively manage resources remotely, ensuring optimal performance and productivity

Foster a collaborative and results-driven culture within the network operations team

Third-Party Collaboration:

Collaborate with third-party vendors and partners to maintain operational stability

Manage relationships and contracts to ensure effective and reliable services

Automation and Streamlining:

Drive automation initiatives to streamline operational tasks and improve overall efficiency

Operational Excellence:

Establish and maintain a culture of operational excellence within the team

Implement best practices and standards to ensure high-quality service delivery

Continuous Improvement:

Lead continuous improvement initiatives within the Technology Infrastructure department

Regularly assess processes and workflows, identifying areas for optimization

Develop and maintain respective technology roadmaps

Performance Metrics and Reporting:

Develop and monitor key performance metrics to assess the effectiveness of operational activities

Provide regular reports and updates to senior leadership on operational performance

Training and Development:

Provide training and development opportunities for the team to enhance their skills and capabilities

Foster a culture of continuous learning and professional growth

Compliance and Security:

Ensure compliance with industry standards and regulations

Implement and maintain security protocols to protect the integrity of network operations

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