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Help Desk Operator with Security Clearance

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Altamira

2024-10-04 21:47:07

Job location Fort Belvoir, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

All-Source Intelligence Analyst Altamira brings a commercial mindset to solving the most complex national security problems by delivering mission application development, multi-intelligence analysis, and data science technologies and solutions to the defense, intelligence, and homeland security communities. Altamira's culture of innovation and excellence, and mid-market-size, positions us as the premier next generation leader bringing technology solutions to mission. Location: Fort Belvoir, VA (On-site) Join us to drive positive, lasting change that moves missions and the government forward! Job Description: Altamira Technologies is seeking a Help Desk Operator to join our dynamic team. Responsibilities include: Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs) Provide customer onboarding and offboarding Provide account management support Provide 24/7 Tier 1 support for all environments and networks supporting end users Route Tier 2/3 tickets to appropriate sustainment teams Process all IT SM tickets to completion Assist Cyber Operations with continuous monitoring activities Participate in training, testing, and exercises related to incident response and contingency planning Here's what you need: Active TS security clearance and eligible for SCI and NATO read-on prior to starting work Bachelor's degree Minimum 2 years' experience in providing Tier 1 support of a TS/SCI system Bonus points if you have: DOD program support experience Tier 1 & 2 support experience Security Clearance: Active TS/SCI clearance or active TS with SCI eligibility Altamira is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We focus on recruiting talented, self-motivated employees that find a way to get things done. Join our team of experts as we engineer national security!

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