Please scroll down, To apply

Video Operations Technician

hiring now

ICONMA, LLC

2024-11-06 01:45:23

Job location McLean, Virginia, United States

Job type: fulltime

Job industry: Engineering

Job description

Video Operations Technician

Location: McLean, VA (onsite 5 days/week)

Duration: 8 months with Possible Extension

Description:

Responsibilities:

Dedicated Video Bridge Operator to support high visibility support incidents

Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10

Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events

Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications

Effectively communicate with team members and customers while being influential on new ideas and processes.

Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs

Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.

Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner

Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility

Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution

Proactively monitor endpoints and escalate to site owners as necessary

Qualifications:

5+ years of IT experience with hardware and software support in a corporate environment

Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings

Excellent customer service skills and detail oriented in a highly energetic corporate environment

Proficient in audio signal flows

Experience with ServiceNow or other Helpdesk software

Team player who works well with others in a fast-paced environment

AV Console Programming is a plus

Scripting in PowerShell is also a plus

Call Notes :

Role Info:

Video Operations Technician / Video Bridge Operator role with strong AV/Video Conferencing, Touch panels, Crestron, Zoom, PolyCom and Windows10 background

Support all End Users and executives on AV/Video conferences

Top Skills:

5 Yrs AV / Video Conferencing exp in a Corporate environment is a must

Customer service kills are the key

Good Audio Signal flows background is needed

Nice to have:

PowerShell Script is a huge plus

ServiceNow or other Helpdesk software

Soft Skills:

Excellent Communications and People skills

Inform a friend!

<!– job description page –>
Top