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Field Service Representative with Security Clearance

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TRISTAR

2024-09-20 12:50:05

Job location Norfolk, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

TRISTAR is seeking a Field Service Representative for our upcoming government customer in the East Coast Area. - $3,000.00 Sign on Bonus Description: The Field Service Representative (FSR) will support installation, integration, and troubleshooting of software, as well as being a forward facing member of the team to assist in training, collecting feedback from Marines, and performing other service related duties to assist the program Position Responsibilities: Collaborate with military customers to gain a full understanding of their operational needs and/or issues(s) to be resolved
Effectively manage time to respond to service calls in a timely fashion
Complete system installations, troubleshooting procedures, and perform system operational checks
Troubleshoot and resolve technical issues as they occur
Provide system administrative support and possible training to technical users
Work with software integration team to test and deploy new software releases Requirements: Must have prior military experience (MOS 5974 preferred), familiar with the software maintainer side of Marine Corps software systems
Willing to travel CONUS or OCONUS
Ability to identify issues and research fixes
Experience with Networking, VMWare, physical servers, switches, and routers
Self starter, able to work well within a team environment, having good interpersonal skills, and ability to work effectively with customers
Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
Up to 25% Travel to Camp Lejeune, Charleston, Maryland, etc. MUST be a US Citizen
Must possess active DoD Secret Clearance or the ability to obtain one Education and/or Certification: Bachelor's degree in Information Technology
Ability to obtain a CompTIA Security Plus certification prior to starting COVID Policy: TRISTAR does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed in accordance with contract when work is performed at a customer site. TRISTAR is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

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