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Help Desk Specialist with Security Clearance

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Ascension Federal Services Inc

2024-09-21 12:36:51

Job location Springfield, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. Responsibilities: Provide technical support and assistance to end-users via phone, email, or in-person. Troubleshoot and resolve technical problems related to software, hardware, and network issues. Document issues and resolutions in a help desk ticketing system. Escalate complex problems to higher-level support teams. Assist with the installation, configuration, and maintenance of hardware and software. Provide training and guidance to end-users on software and hardware usage. Perform other related duties as assigned. Requirements: Bachelor's degree in Computer Science or related field 3+ years of experience in a help desk or technical support role Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols Excellent communication and customer service skills Ability to work independently and in a team environment. Strong problem-solving and analytical skills Ability to prioritize and manage multiple tasks and projects. Benefits: 401(k) Dental insurance Flexible spending account Health insurance/Vision insurance Life insurance

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