RQ188402 - Systems Administrator (Ops 24x7 Support Technician) with Security Clearance

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Job description

Position ID: RQ188402 Transform technology into opportunity as a Systems Administrator with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most. At NDSI you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At NDSI, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT The Systems Administrator, working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure monitoring and support of data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. Shift: The specific shift will be the "Delta" shift which is 12-hr Night Shift (Weds-Sat, With alternating Wednesdays off) 5:30pm - 5:30am The daily tasks are described as follows: - Conducting real-time, pro-active monitoring of compute, cloud and network resources across the enterprise. - Responding, triaging, and troubleshooting system alerts indicating issues with data center components. - Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines. - Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment - Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. - Managing and tracking execution of authorized changes throughout the Change Management life cycle. - Troubleshooting, accurately tracking and resolving assigned incidents - Creating and tracking trend reports - Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives. - Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments - Maintaining extremely accurate, high level reporting of all issues - Connectivity monitoring of cloud-based systems - Provisioning thin client software - Contributing to continual improvement of IT Operations How would we describe our potentially new teammate? The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, kindness, and detailed level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis. What level of Education, Certification and Experience are ideal? Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5+ years of experience in systems administration. Highly Desired hands-on experience in the following areas: Virtual host and Server administration. Experience with Linux-based operating systems is a plus.
Hands-on administration within a virtualized environment.
Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).
Must have current DoD 8140 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.
Working knowledge and understanding of the ITIL V4 framework
Working experience with ITSM suites, preferably ServiceNow. Must be eligible for a Top Secret/SCI clearance (with the ability maintain a poly) Location: Customer Site US Citizenship Required

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