Branch Service Manager

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Job description

Overview:
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $56,032 to $85,112. Additional compensation may be possible based on experience and skills.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities:
The Branch Service Manager is responsible for daily operations of the branch and adherence to policies and procedures. Responsible for supporting in-branch sales activities and assists Branch Manager in ensuring Branch meets assigned goals. Assists in a variety of duties associated with overall sales and service efforts of the Branch including, establishing, retaining, and deepening relationships with new and existing clients. Supports Branch Manager in coaching other branch staff to achieve operational metrics and sales goals. Delivers exceptional service to internal and external clients and addresses customer service issues as needed. Maintains a strong working knowledge of Teller, CSR, BSM responsibilities and can function in role, when needed.

MAJOR DUTIES AND RESPONSIBILITIES:

Supervises the smooth operation of the branch platform and teller line to ensure service quality, accuracy, efficiency and risk management.

Ensures branch compliance with all policies, procedures and complies with applicable regulations, particularly as they pertain to audit, security, compliance and internal controls. Ensures that monthly branch audits are completed accurately.

Responsible for branch vault and cash supply, when applicable. Prepares, receives, and processes cash shipment per procedures, ensuring adequate currency supplies at all times

Ensures proper completion of CTRs, balancing of the ATM, Night Drops deposits and balancing TCR as applicable.

Maintain accurate branch teller difference record within the established guidelines.

Ensure branch is open on time and ready to conduct business each business day. Delegate various operations duties to branch staff while maintaining overall administrative responsibility

Assists BM in organizing branch work schedules for platform and teller line to maintain adequate coverage during business hours. Assist at other branches when necessary and participate on Saturday rotations.

Supervises the training of new staff including product knowledge, operations and sales/referral strategies

Provides prompt, efficient and accurate service in processing teller transactions, opening, and maintenance of accounts. Oversee the lobby to reduce customer wait time and provide support to staff.

Promptly responds to complaints, questions, and or concerns to resolve customer servicing issues.

Responsible for contributing to assigned branch cross-sell and product sales through calling efforts and other sales programs.

Assists BRM/BM in providing quarterly coaching to staff, performance feedback, and at times assists with completion performance reviews as scheduled.

Assists BRM/BM in conducting regular branch meetings for operational, security, sales, service, product mastery and other topics as necessary.

Fill in for the Branch Manager in their absence.

Qualifications:
Requirments:

High School Diploma or equivalent.

2 years of Platform/Account Maintenance.

1 year of Teller transaction experience.

2 years of supervisory/ leadership experience/equivalent EagleBank branch banking experience considered.

Proficient use of Platform and Teller system; FIS Global/IBS application knowledge preferred.

Exhibits professionalism with internal and external customers. Ability to speak with internal customers at all levels.

Strong understanding of bank's risk and liability related to supervisory functions performed such as overdrafts, funds availability wire origination and changes in account control.

Advanced knowledge of deposit products and services. Familiarity with other business line products. Ability to pro-actively engage customers in product sales discussions.

Knowledge of banking regulations, policies, and procedures.

Basic knowledge of MS Office products.

Preferences:

Bachelor's Degree.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.

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