Executive Housekeeper, Resorts

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Job description

Location: Wisconsin Dells

Position: Director of Housekeeping

Salary: $75K - $85K per year. Relocation assistance is available.

Bilingual (English/Spanish) and Housekeeping experience in a Time-Share resort required. Availability to work weekends and holidays is a must.

Executive Housekeeper, Resorts

Lead a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.

Responsibilities

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction

Lead and manage team member recruiting, training, development, and assignments

Perform daily inspections and assessments and coach and counsel team members

Collaborate with resort and company leadership to set expectations and achieve goals

Analyze data and make adjustments to meet facility, budget, and compliance goals

Execute, maintain, and monitor quality control systems and budgets

Skills

Interpersonal Skills: Ability to interact with individuals at all levels of the organization

Communication: Effective written, spoken, and non-verbal communication

Customer Service: Service-oriented mentality with a focus on exceeding expectations

Professionalism: Maintain a positive and professional demeanor

Decision Making: Ability to quickly make sound decisions and judgments

Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

Team Player: Willingness to provide support where needed to achieve outcomes

Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

3+ years of hospitality management experience

High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry

Ability to work a flexible schedule that may include nights, weekends, and holidays

Computer experience with word processing, spreadsheets, and various software

Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

Proficiency in languages other than English, especially Spanish

What We Offer

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Employee resource groups (ERGs)

Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

App-resorts

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