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Experience Centre Technology Senior Associate

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PwC South Africa

2023-02-04 03:32:19

Job location Dubai, Dubai, United Arab Emirates

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Job Contact: PwC South Africa

Job description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Senior AssociateJob Description & Summary Our Firm Established in the region for 40 years, PwC has more than 6,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.We have an unparalleled range of expert capabilities from Strategy, through Advisory and Consulting to Legal, Tax and Assurance Services, underpinned by the standout digital platform in the region.Our Mission One firm : Transforming our region.Our purpose is to build trust in society and solve important problems.In an increasingly complex world, we help intricate systems function, adapt and evolve so they can benefit communities and society – whether they are capital markets, tax systems or the economic systems within which business and society exist. We help our clients to make informed decisions and operate effectively within themOur Values:Creating value through diversity. Be yourself. Be different.At PwC, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people and society.As part of our commitment to individuality we are pleased to hear from candidates from diverse backgrounds, with a mixture of skills, capabilities and experience from the below Job Description. Position summary: We are looking for a new technical (IT, AV & virtual collaboration) event support person to assist in elevating the digital aspect of physical and virtual meetings and workshops. The role will be based in the PwC experience center (EC) - our new, world class, collaboration space. Job DescriptionThe perfect candidate for this role would be passionate about bringing the latest and most impactful technology solutions to improve the overall IT experiences across all the experience center (EC). You will need to leverage your technical knowledge, business and digital acumen to enhance the user experience and satisfaction. We are looking for a customer focused individual with a strong understanding of technical equipment (ex. MacO, networking, AV equipment, Video conference platforms and technology)) as well as extensive experience in virtual collaboration tools. Your role will include innovating using existing technology to create seamless virtual and physical experiences, as well as looking into the market to bring new forms of tech into PwC EC. The role requires flexible working patterns - due to the nature of the work (events) the candidate will sometimes need to work outside of normal business hours. Key SkillsTechnical:● IT equipment setup and deployment ● MacOS and Macbook hardware/ Windows10 software and Windows hardware/ iOS/Android, iPhone hardware ●Video conferencing solution (Cisco, Webex, Zoom, MS Teams, etc.) ● Office365 and Microsoft Office suite ● Networking hardware and software ● AV Knowledge (cameras, mics, screen set-up) General:● High level administrative, organizational and problem-solving skills ● Ability to work under pressure during live events (i.e regional broadcasts & livestreams) ●Experience in IT end user support ●Understand, administer and maintain the tech equipment, Meeting rooms setup and end users devices and peripherals ● Collaborative and supportive approach to working with others (must be a strong communicator) ● Experience of collaboration tools (ex. G-Suite, Zoom, webex, Surface hubs, others) ● Basic presentation skills (E.g. the ability to create PowerPoint presentations, canvases and templates). ● Proficiency in the use of multimedia and innovative concepts to develop engaging and high quality digital/physical experiences ● Production skills that could include graphic design, script-writing, camera operation, TV production, video and photo editing, and sound engineering Responsibilities: ● Take a leading role in creating innovative collaboration solutions through technology ● Support in the assessment, planning, and design of virtual experiences across all meetings and workshops occurring in the EC ● Leverage and research new virtual collaboration tools and platforms (e.g. G-Suite, Mural, Miro, Menti, Zoom, WebEx etc.) to create interactive digital experiences. ● Lead communication with clients and internal teams to understand their digital capabilities and technical needs across engagements ● Understand, administer and maintain the AV equipment and AV infrastructure within the Experience Centre. ● Run regular L&D sessions to upskill the team on existing and new tech (including creating guides for the tech in the space) ● Ensure all the team’s technology is operational day to day, allowing the team to work efficiently ● Work with ME IT team to procure new technology items where required ● Catalog and manage all tech assets in the space and make sure that the team is aware of what technology is available for them to use and what technology is fit for what purpose. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills AV Systems Integration, Visual Information, Visual MediaOptional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? YesGovernment Clearance Required? YesJob Posting End Date

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