Multi-Market Manager

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Job description

JOB SUMMARY

Oversee, plan, direct and control all business functions of Settlement/Escrow functions within specific Divisions / Area. Continue to monitor and supervise assigned Branch Office.

PRIMARY RESPONSIBILITIES

Contribute to the Preparation and maintaining Financial Forecasts, Plans and budgets.

Work with AM on Projects and adherence to Company policies, as required.

Monitor and Supervise BM/direct reports Settlement/Escrow functions for quality assurance

Participate in Market Analysis, including both Title Insurance and Escrow fees.

Be available to assist the QA and Legal Departments during annual audits (internal and external)

Participate in monthly operation meetings.

Set- up and conduct 1 on 1 call with BM/direct reports. These meetings will include KPI metrics: including but not limited to - Builder outlook, volume, financial results, capture results, CQE/NPS results for the prior month, mentor for appreciation or course correction as necessary.

Continued updates and communication with Area Manager.

MANAGEMENT RESPONSIBILITIES

With Direct Reports

Ensures appropriate staffing to meet department needs

Utilizes recruiting and selection tools/processes to build organizational talent

Delegates work according to employee's abilities and skills

Evaluates employee's performance and plans for compensation actions in accordance with that performance

Provides developmental opportunities through identification of internal and external training opportunities

Creates opportunities for employee growth

Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

SCOPE

Decision Impact: Area/Division/Dept./Individual

Department Responsibility: Multiple

Budgetary Responsibility: Yes

Direct Reports: Yes

Indirect Reports: Yes

Physical Requirements: If applicable

REQUIRED EDUCATION

High School Diploma or equivalent required. College degree preferred.

DFPI (Department of Financial Protection and Innovation) license required.

Notary Public required.

REQUIRED EXPERIENCE

Minimum of 3-5 years escrow operations experience.

Supervisory Minimum of 2 years at a supervisory level or above.

Specialize in RESPA with understanding of company's underwriting guidelines

Understanding of title and settlement rules and regulations

Effective communication, presentation, and organization skills

Knowledge of real estate law and title escrow curative procedures

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