Case Initiation

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Job description

POSITION RESPONSIBILITIES:

Provide responsive customer services to all stakeholders

Answering phone calls from the public client

Process applications and referrals

Establish new case records in internal system

Research and assess cases for necessary actions

Initiates locate activities for noncustodial parents

Document initiate activities in internal system

Accurately completes necessary documentation and data entry activities in all systems

Regularly communicates and updates the Supervisor/Lead on case status and production issues

Maintain accuracy rate of 95 percent

Ensures the confidentiality and security of all case information

Meets all standards established for this position

Performs other duties as may be assigned by management

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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