Project Manager, Client Services

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Job description

The Project Manager is responsible for the timeliness, accuracy and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-Sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Requirements

Duties:

Responsible for the overall planning, implementation/management and close-out of customer move-in, expansion and migration projects

Coordinate with other Project Managers to complete multi-market deployments

Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight

Serve as project manager for customer interaction in Market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics

Verify accuracy of customer implementations against a Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements

Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders

Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments

Collaborate with internal business units to evaluate, identify, and resolve risk to projects

Proactively identify areas for process improvement across all areas if the organization to ensure project excellence; collaborate with business units to implement such improvements

First line of contact for pre/post sales implementation in geographic market

Participate on weekly Market calls

Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles

Proactively identify project improvement opportunities

Respond to email and phone inquiries

Other projects and duties are assigned

Knowledge, Skills & Abilities:

Ability to thrive in a hybrid work environment that consists of four days onsite per week

Extreme attention to detail is mandatory

Strong understanding of electrical and mechanical systems in use in a data center environment and IT Infrastructure

Passionate drive to deliver world-class customer service

Strong interpersonal skills are required

Superior project management skills

Ability to work well under pressure and meet deadlines

Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables

Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions

Excels in a team-oriented work environment

Excellent interpersonal, verbal and written communication skills

Advanced computer skills (primarily Excel and Microsoft Project)

Flexibility and creativity to meet customer needs

Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Education/Experience:

Project Management Professional (PMP) Certification is required

At least 5 years' experience in customer service

Co-location or data center or telecommunications experience strongly preferred

Bachelor's Degree or equivalent years of experience

Salesforce experience a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the job's duties, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15 percent discount

16 days of paid time off (PTO)

11 paid company holidays and additional floating holidays

School visitation and elder care paid time off

Parental leave, adoption and surrogacy benefits, and family planning/fertility support

Wellness reimbursement program & wellness incentive program

Free parking or a company contribution toward a public transit pass

Education reimbursement and student loan debt assistance program

Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program

Pet insurance

Charitable matching program

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to .

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