Customer Service

---

Job description

Customer Service Representative
Union City, CA(onsite)
Potential to Convert to Perm

Key Responsibilities:

• Handle inbound calls daily, managing the switchboard and transferring calls to the appropriate departments.
• Provide operational support, including order management, client pick-Client, claims processing, and helping with mail delivery.
• Assist at the front desk, managing the lobby, notifying executives of meetings, and maintaining a professional environment.
• Handle inbound calls from salespeople and customers regarding Payments and payment-related questions, Change orders, Missing order claims, Delivery delays, Discrepancies on invoices vs
  delivery

Requirements:

• 1 2 years of experience in a customer service role, such as retail or a call center.
• Strong customer service skills, with a focus on effective communication and problem-solving.
• Familiarity with Microsoft Suite (Outlook, Teams, Excel).
• Self-motivated, with the ability to work in a fast-paced environment.
• Good attitude, willingness to learn, and strong attendance record.
• Flexible and eager to take on various tasks as needed.

Preferred Qualifications:

• Previous call center or retail experience.
• Basic accounting knowledge.

Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

<!– job description page –>